I had a very very bad day at work today, and the first week of September's really exhausting fo me.
Throughout my 4 years experience in handling customers,
be it in retail or what I'm doing currently,
I've never felt so bad, never once on the verge of breaking down.
(no, in fact, I broke down.. today.)
I've never felt so "weak" when it comes to nasty customers, when it comes to ridiculous situations.
But whatever happened today, really made me doubt my own ability of handling matters..
Especially in the growing up pace that I'm standing at.
Especially in the "real" working life that I'm experiencing.
I'm really doubting myself with what happened today.
Do you know what has always been my interest?
Do you know why I took a diploma in Tourism and Hospitality?
I didnt took my diploma because of the increasing rate of people majoring in it.
I didnt took it because the IRs are coming up.
I didnt took it because that seems to be the easiest diploma I can ever think of.
But because of my interest in "Customer Servicing".
The very 1st job I had was when I was 14. (McDonald's)
I grew up very independently because of my family backgrounds.
I believe if I wanna get something, I should save fo it/earn fo it.
I never believe in stretching out my hands, asking fo money from my parents since young.
Hence I took up jobs to earn fo my extra expenses/entertainment.
Since that very 1st job, I knew that was what I would wanna do.
Not just bout being a cashier/fries "cooker",
but more bout bringing smiles to people that I interact with.
I decided to join BodyShop in 2006, because I believe in bringing more smiles to people.
To experience more than what a fast-food crew can do.
In a blink of an eye, I stayed in BodyShop fo 3years.
I was never once dragging myself to work.
I was more than happy to see and serve my customers.
I would always put in 101% of effort when I'm working, be it fo full time jobs, events or photoshoots.
Yes, I have to, because I'm being paid, but also,
I'm representing myself and the company that I'm working fo.
I am a customer myself in my daily life..
And I know what I want from the people that are serving me.
I know what they should provide and what they should do to meet the satisfactory of the customers needs.
I've always thought I've done my best in whatever I'm doing.
But really, I'm starting to doubt myself after today's incident.
In the whole 4 years of servicing, I've never once gotten a complain of any sort from anyone.
But today, I guess it really crossed out that "Grade" that I've always thought that I've achieved.
Honestly, I felt that I've tried to handle whatever happened today with the best attitude that I should have.
But really, does Company's procedure really should be ignored and place the customers first?
All i did was to follow the procedures, and *bang*, situation got out of control.
Even though my supervisor and others are "standing" my side because
all I did was merely following procedures.
But I feel, is it because of something I did that caused that particular complain
to be brought forward?
Or simply because it was just my luck? (stupidly, thats what everybody has been telling me)
I've never once hid in the toilet and cry while working that my supervisor had to find me.
But honestly, I didnt cry because of this incident.
Partially because of the lack of sleep (gets really cranky and sensitive)
and that customer just had to make me burst.
(after looking at the whole chunk of words that I just typed, I decided to stop)
Urghs, just typing stupidly because I really do doubt my ability of handling situations now.
Maybe I should just......
KNN, FUCK YOU FO MAKING ME DOUBT MYSELF.
CB, YOU FUCKING MAKING ME CRANKY FO NOTHING.
DON'T FUCKING LIKE THE PROCEDURE, FUCKING SUE MY COMPANY LA!
ITS NOT LIKE I MADE THOSE RULES/REGULATIONS.
FYI, YOU THINK I LIKE THE PROCEDURES?!
ITS MAKING A LOT OF TROUBLE FO MYSELF TOO K?!
TRY DOING ALL MY PAPERWORK, AND IF YOU SUCK AT DOING IT,
I'M GONNA FUCKING LAUGH AT YOUR ABILITY. CCB.
.......
urghs, much better, haha, I'm honestly not use to being so troubled.
fucking annoying. spoilt my day.
I think I am (maybe I really am) professional when it comes to working.
didnt show black face (cant show it either)..
out of my 100 customer, 99 loves me, so...
YOU TRY STANDING IN MY SHOES.
I'LL GIVE YOU FUCKING STUPID ATTITUDE AND COMPLAIN YOU.
I'll tell you, I honestly have the best patience..
and even though you gave me trouble, I still fucking thank you and smile to you la!
Still fucking wanna complain me.
......
Fine, myself I'll reflect on myself.
But.
.
.
.
I think I rock at being a CSO leh. Teehee.
Goodnight, I feel so much better. LOL.